Leadtek Research Inc. warrants "Leadtek" products, sold by Leadtek Research Inc. for use in North America, to be free of defect in material and workmanship under normal use during the warranty period. No warranty of any kind against incompatibility with the customer's system configuration is provided by Leadtek Research Inc. The Customer Service Dept. of Leadtek Research Inc. can only setup RMA services for the original end user (the original buyer) to send the product back for repair or replacement if the product is still under Warranty. If the product is purchased in North America and be brought to other regions outside North America, the customer must provide a valid mailing address in the U.S. for warranty repair/replacement. We do not mail RMA returns to addresses outside North America (namely U.S. and Canada only).
The warranty period shall begin on the date on which the product was originally purchased by the customer (proof date) and shall expire
36 months following that date (Graphics & Multimedia products)
12 months following that date (Videophone products)
12 months following that date (GPS products)
What the warranty does not cover:
Any product, on which the serial number has been defaced, modified or removed.
Failed bios flash on Leadtek video cards.
Products that have been damaged by accident, disaster, negligence, electrical surges, misuse, improper maintenance, abuse, or as a result of service or modification other than that done by Leadtek Research Inc.,
LeadTek products purchased outside North America.
Leadtek Research Inc., at its sole discretion, shall repair or replace the defective product covered by this warranty. In the event a returned product is no longer available, Leadtek reserves the right to substitute with another product of similar or greater functionality.
During the warranty period, product determined to be defective will be repaired or replaced with a new or remanufactured unit at no charge, provided the product is returned to the designated address with an authorized RMA number and freight charges prepaid.
All returns will be tested. In the event a returned product is determined by Leadtek to be not defective or not covered by the expressed warranty, Leadtek will notify the sender and the product will be returned to the sender at the sender's expense. If the prodcut is not defective, customer needs to pay a flat diagnostic and handling fee of $30.00 because all products need to be shipped back to Taiwan for repair and test. Customers agree that they will abide by the findings of Leadtek's Technical Support Department.
This warranty does not apply to products that have been damaged by accident, disaster, negligence, electrical surges, improper maintenance, abuse, misuse, or as a result of service or modification other than that done by Leadtek. Repair or replacement as provided under this warranty is the exclusive remedy for the user of this product. neither leadtek, nor their authorized dealers shall be held liable for incidental or consequential damages, losses, or expenses, such as lost revenue or lost business opportunities arising from or related to the purchase or use of this product. in no event will the liability of leadtek, or their authorized distributors or dealers exceed the price paid for the product. this limited warranty is the sole warranty and is applicable only to product sold as new. leadtek makes no other warranty of any kind whatsoever, expressed or implied and this warranty is in lieu of all other warranties. all implied warranties of merchantability and/or fitness for a particular purpose are hereby disclaimed.
Software is provided on an "AS-IS" basis without warranty. Leadtek Research Inc. makes no warranty of any kind with regard to any software and/or printed material accompanying the product, including, but not limited to implied warranties of merchantability or fitness for a particular purpose. Leadtek Research Inc. shall not be liable for errors contained within the software and/or issued documents, nor shall either be liable for incidental or consequential damages in connection with the furnishing, performance, or use of the software and/or documents. The information contained in the documentation is subject to change without notice. The contents of this document and/or included software may be revised without prior notice. Leadtek Research Inc. also reserve the right to make changes and/or improvements to their products without incurring any obligation to incorporate such changes or improvements in products previously sold or shipped.
No return will be accepted without a RMA number issued by Leadtek's RMA Service Center. Any return without an authorized rma number will be rejected and the end user is responsible for all shipping and handling fees thus occurred.
Please follow the instructions below to make your request for warranty services. It is always a good idea to contact Leadtek Technical Support at service@leadtek.com first for quick trouble-shoot before sending your product back for warranty service.
STEP 1 : Fill out the Online RMA Request Form with complete information and make sure to provide your correct phone number and email address so that our technician can contact you if necessary. You must provide proof of purchase like a copy of invoice for validation of your warranty request. An RMA number will be issued to you once your warranty claim is validated. Just fill out and send us the Online RMA Request Form without providing proof of your purchase is considered as incomplete warranty service request and no RMA number will be issued. You can provide your proof of purchase in one of the following manner:
a) Email your proof by clicking Here
b) Mail a copy of proof to: RMA Dept 48640 Sedum Road Fremont, CA 94539 USA
STEP 2 : Upon receiving the RMA number, package the product properly for safe shipping in a shipping box together with the print-out of the filled Online RMA Request Form . Keep all manuals, software, cables and other accessories with you. Send back only the product itself. we are not responsible for the missing of manual, software, or accessories.
STEP 3 : Write the RMA number prominently and legibly outside the shipping box and ship it to the following address via UPS or FedEx. You must pay the freight for the return. RMA Dept. 218 Littlefield avenue, South San Francisco CA 94080 USA Keep the Tracking number and the RMA number for your record. For questions about your RMA status, please contact this email address with the RMA number as the subject reference.
The RMA number is valid for 20 working days from the date of its release by Leadtek Research Inc.
Europe area
Limited Warranty and Limitation of Liability
Leadtek Research Inc. warrants "Leadtek" products, sold by Leadtek Research Inc. for use in Europe, to be free of defect in material and workmanship under normal use during the warranty period. No warranty of any kind against incompatibility with the customer's system configuration is provided by Leadtek Research Inc. The Customer Service Dept. of Leadtek Research Inc. can only setup RMA services for the original end user (the original buyer) to send the product back for repair or replacement if the product is still under Warranty. If the product is purchased in Europe and be brought to other regions outside Europe, the customer must provide a valid mailing address in the Europe. for warranty repair/replacement. We do not mail RMA returns to addresses outside Europe .
The warranty period shall begin on the date on which the product was originally purchased by the customer (proof date) and shall expire
24 months following that date (Graphics & Multimedia products)
12 months following that date (Videophone products)
24 months following that date (GPS products)
What the warranty does not cover:
Any product, on which the serial number has been defaced, modified or removed.
Failed bios flash on Leadtek video cards.
Products that have been damaged by accident, disaster, negligence, electrical surges, misuse, improper maintenance, abuse, or as a result of service or modification other than that done by Leadtek Research Inc.,
Leadtek products purchased outside Europe.
Leadtek Research Inc., at its sole discretion, shall repair or replace the defective product covered by this warranty. In the event a returned product is no longer available, Leadtek reserves the right to substitute with another product of similar or greater functionality.
During the warranty period, product determined to be defective will be repaired or replaced with a new or remanufactured unit at no charge, provided the product is returned to the designated address with an authorized RMA number and freight charges prepaid.
All returns will be tested. In the event a returned product is determined by Leadtek to be not defective or not covered by the expressed warranty, Leadtek will notify the sender and the product will be returned to the sender at the sender's expense. If the prodcut is not defective, customer needs to pay a flat diagnostic and handling fee of $30.00 because all products need to be shipped back to Taiwan for repair and test. Customers agree that they will abide by the findings of Leadtek's Technical Support Department.
This warranty does not apply to products that have been damaged by accident, disaster, negligence, electrical surges, improper maintenance, abuse, misuse, or as a result of service or modification other than that done by Leadtek. Repair or replacement as provided under this warranty is the exclusive remedy for the user of this product. neither leadtek, nor their authorized dealers shall be held liable for incidental or consequential damages, losses, or expenses, such as lost revenue or lost business opportunities arising from or related to the purchase or use of this product. in no event will the liability of leadtek, or their authorized distributors or dealers exceed the price paid for the product. this limited warranty is the sole warranty and is applicable only to product sold as new. leadtek makes no other warranty of any kind whatsoever, expressed or implied and this warranty is in lieu of all other warranties. all implied warranties of merchantability and/or fitness for a particular purpose are hereby disclaimed.
Software is provided on an "AS-IS" basis without warranty. Leadtek Research Inc. makes no warranty of any kind with regard to any software and/or printed material accompanying the product, including, but not limited to implied warranties of merchantability or fitness for a particular purpose. Leadtek Research Inc. shall not be liable for errors contained within the software and/or issued documents, nor shall either be liable for incidental or consequential damages in connection with the furnishing, performance, or use of the software and/or documents. The information contained in the documentation is subject to change without notice. The contents of this document and/or included software may be revised without prior notice. Leadtek Research Inc. also reserve the right to make changes and/or improvements to their products without incurring any obligation to incorporate such changes or improvements in products previously sold or shipped.
No return will be accepted without a RMA number issued by Leadtek's RMA Service Center. Any return without an authorized rma number will be rejected and the end user is responsible for all shipping and handling fees thus occurred.
Please follow the instructions below to make your request for warranty services. It is always a good idea to contact Leadtek Technical Support at service@leadtek.com first for quick trouble-shoot before sending your product back for warranty service.
STEP 1 : Fill out the Online RMA Request Form with complete information and make sure to provide your correct phone number and email address so that our technician can contact you if necessary. You must provide proof of purchase like a copy of invoice for validation of your warranty request. An RMA number will be issued to you once your warranty claim is validated. Just fill out and send us the Online RMA Request Form without providing proof of your purchase is considered as incomplete warranty service request and no RMA number will be issued.
STEP 2 : Upon receiving the RMA number, package the product properly for safe shipping in a shipping box together with the print-out of the filled Online RMA Request Form . Keep all manuals, software, cables and other accessories with you. Send back only the product itself. we are not responsible for the missing of manual, software, or accessories.
STEP 3 : Write the RMA number prominently and legibly outside the shipping box and ship it to the address that we offer via UPS or FedEx. You must pay the freight for the return. Keep the Tracking number and the RMA number for your record. For questions about your RMA status, please contact this email address with the RMA number as the subject reference.
The RMA number is valid for 20 working days from the date of its release by Leadtek Research Inc.
USA and Canada area
Limited Warranty and Limitation of Liability
